Okay, I’m back. Now did you hear any empathy on the part of the salesman? Well no. Did you hear the prospect attempting to feel comfortable about the investment? To feel comfortable about the pending purchase? Well, what actually happened, this conversation went on for some time with no improvement. A senior manager of the company contacted this prospect, a…
This segment is on confidence. Let’s be confident. Let’s talk about confidence. Confidence is my personal favorite. It is no less important than enthusiasm or empathy as an element of the star seller’s persona; however, confidence has a wonderful ancillary benefit, an ancillary benefit that I have experienced day after day, year after year, and it’s a significant and major…